Terms of Service

Terms of Service

Welcome to Salotrix.com, a Shopify store offering pet products (accessories, food, and toys) through our dropshipping partnership with AliExpress suppliers via DSers. By accessing or using our website, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully. If you do not agree with these Terms, please refrain from using our website or services.

1. Acceptance of Terms

By browsing, shopping, or placing an order on Salotrix.com, you acknowledge that you have read, understood, and agree to these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy. These Terms apply to all users, including visitors, customers, and others who interact with our services.

2. Use of Our Services

  • Eligibility: You must be at least 18 years old or have legal authorization to use our website and place orders.
  • Permitted Use: Our website and services are for personal, non-commercial use only. You may not use our site for unlawful purposes, including but not limited to fraud, misrepresentation, or unauthorized resale of products.
  • Account Responsibility: If you create an account on Salotrix.com, you are responsible for maintaining the confidentiality of your account details and password. You agree to notify us immediately at Nguyentandatads@gmail.com of any unauthorized use of your account.

3. Order Placement and Fulfillment

  • Order Process: Orders placed on Salotrix.com are processed through DSers and fulfilled by our AliExpress suppliers. By placing an order, you agree to provide accurate and complete information (e.g., shipping address, payment details).
  • Product Availability: All products are subject to availability. We reserve the right to cancel or modify orders if items are out of stock or unavailable from our suppliers. You will be notified via email and refunded if applicable.
  • Pricing and Payment: Prices are listed in the currency displayed at checkout and exclude customs duties or taxes, which are your responsibility. We accept payments through Shopify’s secure payment gateways (e.g., Stripe, PayPal). You agree to pay all applicable fees at the time of purchase.
  • Order Confirmation: Orders are confirmed via email. Errors in order details (e.g., incorrect shipping address) are your responsibility, and additional costs to correct them may apply.

4. Shipping and Delivery

  • Orders are processed within 1-2 business days and delivered to the United States within 14 business days, as outlined in our Shipping Policy.
  • Delivery times may vary due to supplier logistics, customs processing, or unforeseen circumstances. Salotrix.com is not liable for delays caused by AliExpress suppliers or third-party carriers.

5. Returns and Refunds

Our Refund Policy governs returns and refunds. In summary:

  • Refunds or returns are accepted for defective, damaged, or incorrect items within 7 days of receipt, or for non-delivery within 30 days of the shipping date.
  • You agree to comply with the refund process, including contacting us at Nguyentandatads@gmail.com and following supplier instructions for returns.

6. Product Use and Liability

  • Intended Use: Our pet products (accessories, food, and toys) are designed for use with dogs and cats. You are responsible for ensuring products are used safely and appropriately for your pet.
  • Limitation of Liability: Salotrix.com is not liable for any damage, injury, or loss caused by improper use of products. Product descriptions are provided by AliExpress suppliers, and while we strive for accuracy, we are not responsible for errors or omissions in product information.
  • Warranty: Products are subject to warranties provided by AliExpress suppliers, if any. We do not offer additional warranties unless specified.

7. Intellectual Property

All content on Salotrix.com, including text, images, logos, and designs, is the property of Salotrix.com or our suppliers and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

8. Third-Party Services

  • Shopify: Our store operates on Shopify, and your use of our website is subject to Shopify’s Terms of Service and Privacy Policy.
  • DSers and AliExpress: We use DSers to manage orders fulfilled by AliExpress suppliers. By ordering, you agree to the sharing of necessary data (e.g., shipping address) with these parties for fulfillment purposes.
  • Third-Party Links: Our website may include links to external sites (e.g., AliExpress, payment processors). We are not responsible for their content or practices.

9. Termination of Use

We reserve the right to suspend or terminate your access to Salotrix.com if you violate these Terms, engage in fraudulent activity, or misuse our services. You may stop using our services at any time.

10. Changes to Terms

We may update these Terms to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or a website notice. Your continued use of our services after changes constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of [Vietnam/United States, depending on your jurisdiction]. Any disputes arising from your use of our services will be resolved in accordance with applicable laws.

12. Contact Us

For questions, concerns, or issues related to these Terms, please contact us at:

Thank you for choosing Salotrix.com for your pet’s needs. We look forward to serving you and your furry friends!