FAQs

Below are answers to common questions about shopping at Salotrix.com, your trusted Shopify store for pet products (accessories, food, and toys) fulfilled through DSers and AliExpress suppliers.

1. Are your products safe for my pets?

Yes, our products are carefully selected for dogs and cats, meeting safety and quality standards set by our AliExpress suppliers. Always follow product instructions for safe use.

2. How long does it take to receive my order in the United States?

Orders are processed within 1-2 business days and delivered to the United States within 14 business days, as outlined in our Shipping Policy. Delivery times may vary due to customs or supplier logistics.

3. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email (Nguyentandatads@gmail.com). Use this to monitor your package on the carrier’s website.

4. What if I receive a defective or incorrect item?

Contact us at Nguyentandatads@gmail.com within 7 days of receipt with your order number and photos of the issue. We’ll coordinate with our AliExpress suppliers for a refund or replacement, per our Refund Policy.

5. Can I return a product if my pet doesn’t like it?

Due to hygiene and safety, we cannot accept returns for change of mind or pet preference, especially for food or used items. Returns are accepted only for defective, damaged, or incorrect items.

6. Do I need to pay customs fees?

Customs duties or taxes may apply for international shipments, including to the United States, and are your responsibility. These fees are not included in our prices or shipping costs.

7. How do I contact customer support?

Email us at Nguyentandatads@gmail.com with your question or order details. We respond within 24-48 hours.

8. What payment methods do you accept?

We accept secure payments via Shopify’s gateways, including major credit cards and PayPal. All payment options are shown at checkout.

9. Can I cancel or change my order?

You may request changes or cancellation before the order is processed (within 1-2 business days). Email Nguyentandatads@gmail.com immediately, but note that changes may not be possible once the order is with our AliExpress suppliers.

10. How do I know my personal information is safe?

We protect your data with Shopify’s secure systems and only share necessary details (e.g., shipping address) with DSers and AliExpress suppliers for order fulfillment. See our Privacy Policy for details.

For further assistance, email Nguyentandatads@gmail.com. Thank you for choosing Salotrix.com!