Shipping Policy

  • At Salotrix.com, we strive to deliver high-quality pet products (accessories, food, and toys) to our customers worldwide, including the United States, through our trusted dropshipping platform, DSers, integrated with AliExpress suppliers. Below is our detailed shipping policy to ensure a smooth shopping experience.

    Shipping Destinations

    We offer international shipping to various countries, including the United States. All orders are fulfilled through our reliable AliExpress suppliers, managed seamlessly via DSers.

    Order Processing Time

    • Orders are processed within 1-2 business days after payment confirmation.

    • During this time, DSers syncs your order with our AliExpress suppliers to prepare your items for shipment.

    • Processing times may vary slightly during peak seasons (e.g., holidays) or promotions, but we aim to keep delays to a minimum.

    Delivery Time to the United States

    • Once processed, delivery to the United States typically takes up to 14 business days (excluding weekends and public holidays).

    • This timeframe includes the supplier's handling and shipping time via AliExpress-standard shipping methods (e.g., ePacket, AliExpress Standard Shipping).

    • Note: Delivery times may vary due to factors such as customs clearance, regional logistics, or unexpected delays from suppliers. We recommend allowing extra time during busy periods.

    Shipping Costs

    • Shipping fees are calculated based on the weight of the items, the destination, and the rates provided by AliExpress suppliers.

    • All costs are transparently displayed at checkout before you confirm your order.

    • Free shipping may be offered for select products or promotions—check product pages for details.

    Order Tracking

    • After your order is shipped, you will receive a tracking number via email (Nguyentandatads@gmail.com) within 1-2 business days of processing.

    • This tracking number allows you to monitor your package’s progress directly through the carrier’s website (provided by the AliExpress supplier).

    • If you do not receive your tracking information, please contact us at Nguyentandatads@gmail.com, and we’ll assist you promptly.

    Important Notes

    • Accurate Shipping Information: Please double-check your shipping address and contact details at checkout to avoid delays or failed deliveries. Salotrix.com is not responsible for delays caused by incorrect or incomplete address information.

    • Customs and Duties: For shipments to the United States, additional customs fees, duties, or taxes may apply, depending on local regulations. These are the responsibility of the customer and are not included in the shipping fees.

    • Delays: While we strive for timely delivery, unforeseen circumstances such as weather conditions, customs processing, or supplier issues may cause delays. We appreciate your patience and will work to resolve any issues quickly.

    • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at Nguyentandatads@gmail.com within 7 days of the expected delivery date. We’ll coordinate with the supplier to resolve the issue.

    Contact Us

    For any questions or concerns about your shipment, reach out to us at Nguyentandatads@gmail.com. Our team is here to assist you within 24 hours. Thank you for choosing Salotrix.com for your pet’s needs!